Terms & Conditions

The booking flow at tressaworld.com/booking is a Priority Booking service. By paying the flat ₹99 reservation fee you receive:

• A held Exclusive or Premium slot at the selected TRESSA venue (Soul · Restaurant, Sky · Rooftop, or Unwind · Bar) for the date and 15-minute time you chose.
• A unique booking code (e.g. TW-XXXXXX) plus a QR image, delivered via SMS, the on-screen confirmation, and a downloadable PDF slip.
• When the booked time falls inside a priority window (3:00 PM – 7:00 PM and 10:00 PM – 11:00 PM), a 15% discount on the total bill — applied at billing via Tressa Pay only.

Walk-in seating is honoured separately and is not covered by these terms. Aura · Luxury Suites are currently not bookable through this flow.

The ₹99 is the booking charge only. A separate per-guest cover charge applies for Sky (Rooftop) and is added to your menu bill at the venue — it is not collected at booking time. Soul and Unwind do not have a cover charge.

When you arrive at the venue and use your slot, the full ₹99 reservation fee is redeemed against your total booking at billing — so you pay nothing extra to reserve. If you don't use the slot, the ₹99 is strictly non-refundable once payment is captured successfully via Razorpay. This non-refundable rule applies regardless of whether the booking falls inside a priority window, whether you arrive at the venue, or whether you ultimately use the 15% discount.

• On a used booking, ₹99 is automatically adjusted against your total billing at the venue via Tressa Pay.
• No partial refunds for changes in party size, time, date, or venue.
• No refunds for no-shows or late arrivals past the QR / code expiry.
• No refunds if the customer chooses a time outside the priority windows (3:00 PM – 7:00 PM and 10:00 PM – 11:00 PM) — the reservation is still held; only the 15% discount does not apply.
• Failed or unverified payments do not create a booking and never charge the customer; abandoned pending bookings are released automatically after 5 minutes.

Exceptions — described in section 5 — apply only when TRESSA cancels the slot.

When the booked time falls inside a priority window, the booking unlocks 15% OFF the eligible portion of the bill. This is settled at the venue, at billing time, via Tressa Pay only.

• Exclusive windows: 3:00 PM – 7:00 PM and 10:00 PM – 11:00 PM. Endpoints are inclusive — a 7:00 PM booking qualifies; a 7:15 PM booking does not.
• Discount applies to food & beverage (F&B) consumed during the same visit only. It does not apply to room tariffs, government taxes, gratuity, service charge, MRP-bound items, or any third-party charges.
• Discount is only honored when the bill is settled via Tressa Pay. Bills settled via cash, card, UPI, netbanking, or any other method are not eligible.
• Bookings outside the priority windows do not qualify for the discount even though the ₹99 reservation fee still applies.
• The booking code is single-use, tied to one billing session, non-transferable, cannot be split across bills, exchanged for cash, or combined with any other promotional offer, loyalty program, or third-party promotion (Zomato Gold, Swiggy One, DineOut, EazyDiner, etc.).
• Cancelled, expired, or unpaid bookings invalidate the code immediately.

Each booking code and QR expires 15 minutes after the booked time. For example, a 3:00 PM booking is valid until 3:15 PM IST.

• Guests must arrive and present the QR (digitally or from the PDF slip) before expiry. The exact expiry timestamp is shown on the confirmation screen, the SMS, and the PDF slip.
• Once expired, the slot is released, the discount is forfeited, and the ₹99 reservation fee is not refunded.
• Tampered, forged, screen-captured-from-another-customer, or expired codes will be rejected by venue staff.
• Codes are venue-bound: a code issued for Soul cannot be redeemed at Sky or Unwind, and vice versa.

If TRESSA closes the venue, cancels the slot, or otherwise prevents you from using a paid booking through no fault of yours, the full ₹99 reservation fee is refunded to the original payment method via Razorpay. Examples:

• Severe weather closure or government-mandated shutdown.
• Unplanned operational closure (kitchen / facility incident, staff emergency, etc.).
• Overbooking on our part where we cannot accommodate the guest within a reasonable wait time.

Refunds, where applicable, are routed back to the same card / UPI / netbanking account used to pay. Razorpay typically credits the amount within 5–7 working days; some banks may take longer. For disputes, share the Razorpay reference when contacting us.

Online payments are processed by Razorpay. By paying online you agree to Razorpay's terms and authorise TRESSA World to capture, refund, and store transaction references against your booking.

• All amounts shown on the booking page are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
• The PDF slip and the booking record include both the Razorpay order_id and payment_id for reconciliation and refund disputes.
• Bookings whose payment is not verified within the checkout window are marked pending and automatically released after 5 minutes — no charge is captured against the customer in that case.

TRESSA World reserves the right of admission. Guests who are visibly intoxicated, disruptive, or in violation of venue rules may be asked to leave without a refund. Smoking is permitted only in designated areas. Pets are not allowed inside indoor dining areas. Holding a paid booking does not override the right of admission.

On confirmation, we send an SMS to the phone number you provided containing the booking code, QR-page link, and a PDF-slip link. The PDF slip is hosted on a CDN and may remain accessible at its URL after expiry for your records.

• Provide an accurate phone number — the SMS is the primary delivery channel for the QR / code.
• TRESSA does not share the customer's contact details with third parties for marketing without consent.
• Razorpay, Twilio, and Vercel Blob are processors for payment, SMS, and PDF storage respectively.

We take reasonable care of property left at the venue, but do not accept liability for loss of personal belongings. Allergens are noted to the best of our ability — please inform our staff of any allergies before ordering. TRESSA's aggregate liability for any claim arising from a Priority Booking is limited to the ₹99 reservation fee paid.

We may update these Terms from time to time. The version in force for any given booking is the one published on this page on the date the booking is paid. Continued use of our booking system after a change constitutes acceptance of the revised Terms.

For booking, refund, or general queries:

• Email: operationstressa@gmail.com
• Phone: +91 8600627270